Cancellations, downgrades, and our license agreement

Last Modified

October 18, 2024

Description

  • A Downgrade Request should be submitted when a partner wishes to reduce the number of their acquired licenses, devices, or features associated with a given product but intends to continue using the product in a reduced capacity.

  • A Cancellation Request should be submitted when a partner wishes to no longer use a given product in its entirety.

  • Please refer to section 5.2 of the Software Services Agreement (SSA) for notice period details.

Environment

  • N-central
  • N-sight RMM
  • Cove Data Protection
  • Mail Assure
  • Take Control
  • MSP Manager
  • Risk Intelligence
  • N-hanced Services
  • Cloud Commander

Solution

To cancel an agreement, you must provide your written explanation by completing a cancellation request through N-ableMe.

  1. Log into N-ableMe

  2. Scroll down to the "Not finding what you're looking for?" section

  3. Click the Get Support button

  4. Click Create a New Case

  5. Fill in the form and click Submit Ticket

Additional Assistance

If you have any additional questions or need assistance navigating this process, you can contact our Partner Care team directly by chat or phone.

By chat:

  1. Log into N-ableMe
  2. Click the Chat with an Expert button
  3. In the Live Chat area, click Start Chat

By phone:

  • Americas: 1-855-679-0817

  • EMEA: +44 (0) 1382 309040

  • APAC: +61 (0) 2 8412 4905

Topic:

  • Account Management