How do I cancel my subscription?

Last Modified

July 07, 2023

Description

Technical Support cannot cancel subscriptions. If you wish to cancel your subscription, you must either contact your dedicated Partner Success Manager or create a case in N-ableMe to request cancellation.

Please keep the following cancellation policies in mind:

  • 30 days prior notice which starts first day of the following month from date of notification

  • The request needs to come or be acknowledged in writing. Devices must be removed from the dashboard 1 day before the effective cancellation date to avoid billing issues.

  • Requesting cancellation within initial Term of 12 months would mean an early termination fee of one (1) month of fees at the full charge price or prices will be added to the final invoice

  • If you are an annually billed partner, the cancellation process is different - you can terminate your Agreement effective at the end of the Term by providingN-able written notice of your intention to terminate your Agreement at least thirty (30) days prior to the end of the Term.

  • No termination will relieve you of your obligation to pay any fees or other amounts accrued or payable to N-able through the Effective Date of termination.

  • You will not receive a refund of any fees or payments made, or a credit against any fees owed before termination, regardless of how much time is left in the current Term after the Effective Date of termination.

See the N-able End User License Agreement for details on N-able licensing and cancellation policies.

Environment

  • N-central
  • N-sight RMM
  • Cove Data Protection
  • Mail Assure
  • Take Control
  • MSP Manager
  • Risk Intelligence

Solution

If you have a dedicated Partner Success Manager, do the following:

  1. Determine if you have a Partner Success Manager:

    1. Log into N-ableMe
    2. Go to My Account
    3. Where you have a Partner Success Manager their name and contact details appear in the right-side pane
  2. Use the contact information to discuss this with your Partner Success Manager.

If you do not have a dedicated Partner Success Manager, do the following:

  1. Log into N-ableMe

  2. Scroll down to the "Not finding what you're looking for?" section

  3. Click the Get Support button

  4. Click Create a New Case

  5. Fill in the form and click Submit Ticket

You can also contract Partner Care directly, by chat or phone.

By chat:

  1. Log into N-ableMe
  2. Click the Chat with an Expert button
  3. In the Live Chat area, click Start Chat

By phone:

  • Americas: 1-855-679-0817

  • EMEA: +44 (0) 1382 309040

  • APAC: +61 (0) 2 8412 4905

Topic:

  • Account Management